Returns + Exchanges (Ukraine)

Returns & Exchanges (Ukraine)

We offer free exchanges and returns for bras only on all Ukrainian orders of unworn and undamaged full-priced bras within 14 days of purchase.

Only items in their original, unworn condition can be returned. However, if you wore your bra once to try out the fit, that's okay! Bras cannot be returned if stretched out or washed. Bottoms and gift cards are final sale.

International order? Learn more here.

Return Shipping Return orders must be shipped via Nova Poshta, with shipping costs covered by Loveness. We appreciate your patience and support of the postal service. All full-priced items are eligible for return within 14 days of purchase. Packs must be returned in full. Due to the delicate nature of our products, all returned items must be:

• Unworn, unwashed, and undamaged

• With tags attached

• In original packaging

To initiate a return, please visit: Return Form

Exchanges & Refunds

• Direct exchanges: Available for size or color changes with complimentary shipping.

• Refunds: If you prefer a refund to your original payment method, a ₴0 deduction applies as shipping is covered by Loveness.

Important Notes:

• Exchanges and store credits will be issued only after returned goods have been received and inspected.

• Please allow up to 15 business days to process your exchange request after your return package has been shipped.

• Direct exchange requests are not guaranteed due to limited stock availability.

• If returning part of a combined package, the refund will reflect only the individual item’s price.

• Items purchased with a discount code will be refunded at the proportionally discounted price, not the full price.

• "Last Chance" or sale items are final sale and not eligible for return or exchange.

• Black Friday sale items are not eligible for direct size exchanges.

• Unauthorized or damaged returns will be returned to sender.

Questions? Email us at lovenessunderwear@gmail.com – we're happy to help!